At 1300 Taxi Cabs, we understand that travel plans can change. This Cancellation and Refund Policy explains how cancellations, booking changes and refunds are handled for taxi services in Melbourne. We aim to keep the process clear and straightforward for every passenger.
Booking Cancellation
- Passengers can request cancellation of a taxi booking by contacting our team as soon as possible.
- Cancellation requests should include the passenger name, booking details and scheduled pickup time.
- We recommend cancelling well before the scheduled pickup time to allow us to update the booking.
- Bookings that are cancelled close to the pickup time may be subject to a cancellation charge where applicable.
Refunds
- Where a refund is approved, the amount will depend on the booking details and any applicable cancellation charges.
- If a booking has been cancelled within the permitted cancellation period, any eligible prepaid amount may be refunded.
- Payments already processed for completed journeys are generally not refundable unless an adjustment has been approved.
- Refunds will normally be returned using the original payment method where possible.
Changes to Bookings
- Passengers may contact us to request changes to pickup times, locations or other booking details.
- Changes are subject to vehicle availability and may affect the fare or booking conditions.
- We will confirm any applicable changes before they are applied where practical.
Refund Processing
Approved refunds are processed after the cancellation or refund request has been reviewed. Processing times may vary depending on the payment provider or financial institution.
Contact Us
If you have questions about a cancellation, refund or booking change, please contact 1300 Taxi Cabs. We will review the booking details and provide information about the available options.
